Tonik expands AI adoption with AI Rudder, strengthening customer engagement and efficiency
The growth of digital banking in Southeast Asia has changed the way financial institutions interact with customers. As interactions continue to occur across different channels, banks are increasingly looking for ways to maintain consistent service while gaining a better understanding of customer needs.
As the first digital-only bank in the Philippines licensed by the Bangko Sentral ng Pilipinas (BSP), Tonik continues to evolve in line with the changing expectations of digital banking users. As customer relations activities become increasingly diverse, the bank realized the importance of having a more effective way to review customer interactions and support continuous improvement in its operations.
To support its evolving customer engagement strategy, Tonik has partnered with AI Rudder, a Singapore-based conversational AI company, to roll out AI-powered solutions across its customer engagement operations. AI Rudder technology allows the bank to better understand, analyze, and improve customer interactions, providing valuable insights that help improve efficiency, maintain service quality, and support consistent customer engagement. Built for customer engagement at enterprise scale, AI Rudder provides an AI platform that enables Tonik to manage and improve customer engagement across multiple communication channels.
In this way, Tonik can establish a more systematic way to evaluate the interaction of customers and support teams in maintaining consistency in all customer-facing activities. The solution also supports teams in identifying opportunities to improve work processes over time.
The partnership reflects Tonik's continued focus on acquiring technologies that support the development of digital banking. Working with AI Rudder, the bank continues to explore opportunities to strengthen its capabilities and build a responsive approach to customer engagement.
“Delivering a seamless and responsive customer experience is important to Tonik. By partnering with AI Rudder, we are using AI-powered technology to improve customer engagement, improve efficiency, and provide consistent, high-quality service throughout our customer interactions. We look forward to continuing this partnership as we continue to strengthen our customer experience capabilities,” said Tomasz Borowski, CEO of Tonik.
“We are pleased to partner with Tonik in supporting its efforts to improve customer engagement through AI-powered technology. This partnership demonstrates our shared commitment to helping financial institutions improve efficiency, better manage customer interactions, and deliver consistent experiences through conversational AI,” said Kevin, COO of AI Rudder.
The collaboration between Tonik and AI Rudder reflects the continued development of digital banking, where technology is becoming a key part of how financial institutions adapt to changing customer expectations and develop more efficient ways to interact with customers.
About Tonik
Tonik is the first digital-only bank in the Philippines to receive a banking license from the Bangko Sentral ng Pilipinas (BSP). The bank provides technology-driven financial services designed to meet customers' everyday banking needs. By integrating digital technology into all its operations, Tonik Bank is committed to providing a simple, secure, and accessible banking experience. For more information, visit https://tonikbank.com.
About AI Rudder
AI Rudder is a conversational AI company that helps businesses automate customer interactions through voice and digital communications solutions powered by AI. Using AI technology to improve the customer experience, AI Rudder has helped more than 100 companies improve the scale, speed, and quality of their customer interactions. Headquartered in Singapore, AI Rudder has offices and operations in China, Indonesia, Malaysia, Philippines, Mexico and Brazil. For more information, visit www.airudder.com.
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